Jaks Authentic Indian & Modern Vibe

Extremely disappointing experience at Jaks. The food was mediocre at best. The service was terrible. We were a party of 8, we ordered drinks and appetizers and main course, plenty of dishes to try. None of them stood out. One of our group members are their dinner on a small plate, not sure if they ran out of dinner plates. Very expensive for the quality and taste of the food. As other reviewers have mentioned, they probably don't care since their customers are mainly corporate and the location makes them do fairly well. We will not return

Very good food with ambience! Hope they can bring live naan or tandoori rooti

Very good authentic Indian food. Good Cocktails as well.

Food was underwhelming and honestly bad (seemed prefrozen, microwaved). Quality and taste both were poor, have not had this bad of experience in a while in bay area. Refret going there, and nothing justified the amount of money they are charging. Although the interiors look good but poor service takes the charm away.

Good food. Good ambience. Disappointing service. Have been to this place twice now, and unfortunately the service has been consistently poor both times. The first time was around 4 PM, an off hour between lunch and dinner. So we initially gave them the benefit of the doubt regarding staffing. That said, it still took the manager about 10–15 minutes to seat us in an almost empty restaurant. Once seated, we placed our order and the food came out in a reasonable amount of time. However, the manager, who was acting as our server, was continuously on a personal phone call while serving us. This wasn’t a work call, we understood the language being spoken. Basic service elements like changing plates and bringing the check were repeatedly delayed, clearly because he was distracted. Despite the food being tasty, the overall experience was disappointing. Since the timing of the first visit was unusual, we decided to give the restaurant another chance during dinner service. Unfortunately, the experience wasn’t much better. We waited about 15 minutes just to be acknowledged and seated, even though the restaurant was only about 40–50% full. After being seated, we waited another 15 minutes before anyone came to take our order. Eventually, I had to seek out a server myself and ask them to come to our table. Once the order was placed, the food again came out in a reasonable amount of time. The first dish, a platter, was noticeably overcooked. When we flagged this, the server seemed unsure how to handle the situation and called over another server instead of the manager. That second server was excellent. Very responsive, efficient, and handled the issue smoothly. Our main dish, a holiday menu special, was very good. Overall, this restaurant has all the potential to be one of the best Indian restaurants in the Bay Area - a great location, beautiful interiors, and genuinely good food. However, the service particularly at the management level needs significant improvement. Until that changes, it’s hard to recommend this place despite its potential.