Morton Williams Supermarkets

I purchased one item from Morton Williams earlier today to eat as a dessert after my dinner. When I opened my mini chocolate cream pie, I noticed it was fuzzy. Initially I thought it was ice from the fridge, but soon realized it was actually mold on my food. Had I not taken the time to examine my food, I would have had a spoon full of mold. I never shop at Morton Williams anymore because it is typically expensive, but decided to treat myself today. Biggest mistake, as I wasted both my time and money. Worst part is, I’m not even sure how to get my money back…

I eat lunch here from the buffet Monday through Friday and today they had paella. When I tell you its been a while since I eaten some really good paella and thats from the restaurants.. The chef that made it is Juan and he nailed it... Not even some of the Spanish restaurants make it as good as he did.. Morton Williams you guys have an talented chef, that deserves a raise....

Morton Williams on 278 Park Ave South is quite awful. I have frequented it for years now and the past two years, I am treated as the "other". As in, I am uncomfortably, offensively FOLLOWED AROUND THE STORE BY SECURITY. Security targets me EVERY visit and will hover exactly where I am. MEANWHILE, other customers can shop in peace. Last night, I had ENOUGH. The guard on shift almost immediately began following. I went way over to the far side of the store to the DELI area. He hovered behind me like a shadow. I was in that section viewing sandwiches for around 5 mins in part because I wanted to see if he would move elsewhere. Guess who was behind me for 5 straight minutes. Their guard was 'racial profiling' me and behaving as though I can't possibly afford to shop there. This infuriated me. I don't go into places and steal. I don't have time OR the desire to go to Rikers over MW products. I spoke to the cashier briefly about this and she empathetically apologized. I requested to speak to a manager and he behaved as if he couldn't be bothered. Not only that, he was being rude/condescending because I was upset and complaining over the situation. I HAVE EVERY RIGHT TO BE UPSET AND I AM NOT GOING TO STIFLE MYSELF FOR ANYONE. He attempted to get rid of me quickly by telling me, "Well you're welcome to leave the store." Then, a passive gaslighting apology of, "I'm sorry you FEEL that way." Then, "He's just doing his job." Oh...IS HE NOW???🤨 So his job is to shadow one of the only Black people in the store? Black people can work there but not shop there? He should be patrolling AROUND the store. What kind of security ONLY hangs around ONE person? While other people are steadily filling their reusable tote​s with unpaid goods. When I go to pay, security is once AGAIN hovering where they can practically read my PIN as I enter it for payment. I had to say something about this ANOTHER time I was there because by that time, that guard had stood practically right beside me as if I was going to run right off without paying. I called MW TODAY to complain, and they are nasty as hell over there. A woman answered nicely and connected me with the "General Manager." I asked if she was the GM as I had requested, and she refused to answer my question. Then I asked for her name and she hung up the phone. NICE. I called back and was abruptly hung up on. Since no one there wants to listen or care, I will talk about it here freely and uninterrupted. DO NOT SPEND YOUR HARD EARNED MONEY AT THIS OVER-PRICED BIASED STORE. A few different times, I have purchased items that were spoiled and molded. Expired or improperly stored. The store isn't that clean, it's dusty and the prices are outrageous! DON'T DO IT!!! The interesting thing is, these people think I'm going to steal from their store, MEANWHILE, I shop at Whole Foods DAILY. There is one really amazing cashier at Morton Williams. I would see her on my late night runs for snacks during the Pandemic and beyond. She has AMAZING energy, efficient, and delightful in a place that's dusty and feels dreary. She never treated me like a criminal, delinquent, or like I was up to something nefarious. She treated me with respect. I appreciate her for being a decent person and being light in a negative space. THANKYOU. Outside of this..... MW will NEVER see another penny from me. NYC is full of over priced expensive stores. There is NO WAY I'm going to give $$ to a store that behaves as if I am UNWELCOME. Permanently lost a customer.