mResidences Redwood City

I have repeatedly made phone calls, sent emails, and done everything else to get questions answered. It seems that the only place where the owner responds to anyone is here. I am starting to suspect that there is no one actually in the offices at all, and this might be entirely AI-run, as when you call, an AI assistant with generic information is the only thing you can get a hold of. Judging by the other reviews, this has been an ongoing problem for some time that everyone is dealing with.

New management jacked up prices and significantly reduced quality of living. My cheap microwave handle broke off and it took over a month for them to fix it. The hot tub is never hot. Why pay a premium for amenities that are not actually usable? Sewage costs just went up for no reason. They really don't seem to care about keeping their reliable tenants. The cost of rent went up over $500/mo!! despite the quality going down. And I doubt I'll get my security deposit back even if I hire professional cleaning. I don't trust these guys. Will update after I move out. I do not recommend living here.

Stay away from this apartment complex. We’re finally moving out, and honestly, it can’t happen soon enough. The new management is extremely unprofessional, and nearly every “improvement” they implement turns into chaos for residents. The new rent payment system malfunctioned for much of the community, yet late fees and removal notices were issued immediately. Apartment inspections seem to happen every other month, often stretching over one to two weeks with little to no notice about the exact timing or purpose…goodbye privacy. Most recently, they installed a new fob system that regularly locks residents out of the building or traps people inside stairwells. The previous system worked perfectly fine, but instead of fixing actual problems, management keeps creating new ones. Every project they start results in extra stress, inconvenience, and wasted time for residents. The only thing you can truly rely on here is a significant rent increase.

Unfortunately, since the new company and management took over, the quality of living here has gone down significantly. Work orders sit unresolved for long periods, and the management office is often unresponsive or keeps redirecting issues instead of handling them directly. We’ve had an ongoing issue with our bathtub not draining, and it still hasn’t been properly fixed. It’s also been over two months, and we still haven’t received enough entrance keys for all residents. Overall, it’s been a frustrating experience dealing with basic maintenance and communication.