Hilton Garden Inn Annapolis

I choose Hilton 90% of the time. I’m appalled at my experience at this hotel. Apparently, no manager was available both days I was there. I was supposed to receive a partial refund for two incidents but I only received it for one. The manager never returned my call so I am making a review about my experience. When we arrived to the hotel, I noticed that one of the washcloths were stained. I had to contact the front desk because the toilet would not flush. It was a small issue that was quickly resolved, but it should have been fixed prior to our arrival. I booked a suite with a whirlpool for our celebration.Tiny brown particles were coming out of the jets. (I attached a photo.) When I contacted the front desk, the employee confirmed that the cleaning crew left and the other rooms were booked. I told him that I will clean the whirlpool for a discounted rate. He agreed and sent cleaning supplies to my room. We were woken up the middle of the night twice because of the loud noise that happens from the heat unit. Luckily, it only lasted a few seconds. The next morning, we noticed that the buffet was not available. The employee informed us that due to upcoming renovations, they suspended the buffet; guests are able to order breakfast from the menu. If we knew that upon check-in we would have asked to remove the breakfast package. We should have been informed of the sudden change. Due to my allergy, I was unable to choose any meal on the menu “as is” so I asked if I could have a customized order. I was politely told that they cannot allow that. So I asked for a refund for the one meal. Upon looking at my receipt, I noticed that I received a refund for not eating breakfast. However, I did not receive the promised refund for cleaning the whirlpool. I contacted the hotel and customer service about the matter. A manager was supposed to return my call; that never happened. The door to the bedroom could use fresh paint. The water from the shower didn’t go down immediately so I was standing in a puddle. The lamps were not dusted. This room could be so much better if the hotel had the staff and/or the time to have the room properly cleaned.

I had a terrible experience today at the Hilton Garden Inn on Truman Parkway, Annapolis, Maryland. Housekeeping had already cleaned my room and I was waiting to leave to meet up with my family. I heard someone with a key trying to enter my room. There was no knock. There was no question asking about it “ being okay” to come into the room. There was no identification of who they were, what department they were with etc. I went to the closed door and asked what they wanted. The answer was that “I was supposed to have checked out”. My room was reserved for another 4 days. They never identified who they were. They never asked if the room was occupied. They just tried repeatedly to enter my room. I have been a Hilton Honors member since 2003. I have never experienced someone trying to enter my room. It made me very uncomfortable. Do they routinely go in people rooms when they think you are not there? I checked with my family and they suggested that for my safety I should check out of the hotel. I went to the front desk and asked to speak with a manager. I was told the hotel “ DID NOT HAVE A MANAGER. They then charged me for the stay and wouldn’t accept that I was checking out at 11 am and the reason I was checking out was because staff was trying to get in my room, assuming I wasn’t in there. Don’t stay.

I had to give this place 1 star. I was bit by a tick here and also had larvae on our lampshade. Fortunately, I went to Patient First immediately and received two antibiotics to prevent infection and lyme disease. The most they were willing to do was give a free breakfast or a room change. I had my wife and two year old in the room with me and they could’ve been bit as well. Mind you, I have to get tested for lyme disease in the next 6-8 weeks. That’s just not good enough. I won’t be back.