Homewood Suites by Hilton Palo Alto

Very conveniently located. Breakfast is good. Parking is free, amazing considering the hotel is in Palo Alto, one of the most expensive.

I've stayed here a couple times a year for many years. In the past always had a great experience but on my most recent stay Dec 3 - Dec 5 2025 the price had gone up a lot ($744 for a 2 night stay in their most basic room even though I booked months in advance). For that much money you would expect a great experience but the hotel decided to cut corners and save money by cleaning the carpets in the guest rooms while people were staying in them. There was a sign in my room saying they were doing all the rooms on a floor the same day. I didn't want people cleaning the carpets while I was staying in the room so I left the do not disturb tag on my door but when I got back to the room on the 2nd day of my stay after working all day they had ignored it. I found the carpets were soaking wet and the room smelled of cleaning chemicals. I initially left my shoes on but the slimy liquid mixture of cleaner and hotel carpet gunk made my shoes slide like I was on ice when stepping off the carpet onto the tiled parts of the room. So then I took the shoes off and didn't slide on the tile but my socks soaked through quickly and became super uncomfortable so I ended up just going barefoot and having to fall asleep with the feeling of gross wet sticky feet. The next morning everything was dry and the carpet seemed normal so the hotel only would have needed a single day without a guest in the room to clean the carpet without impacting the experience of anyone staying there. The tiled parts of the room had also dried into a gross sticky film that was like walking around a terrible dive bar. I got in touch with Hilton after my stay and they weren't interested in the details of what happened. I offered to share pictures showing my experience but they declined them. I asked for a refund for the 2nd night but after putting me on hold for a while they only offered Hilton points. When I declined that they put me back on a hold for a while and then offered a voucher that was good for 1 night only at Homewood Suites. When I declined that they finally offered a partial refund but made it as painful as possible and wouldn't just put it back on my card but instead got my address and claim that they will send me a check that I will have to deal with.

I spent more than 3 weeks in this hotel. I love the king bed studio, room is big and bright with 3 windows. More convenient for my family was the kitchen, we cooked every day. Hotel offers free breakfast, Mon to Thursday happy hours and free bottle water. Weak points: WiFi signal not strong enough sometimes, and the charger only two lamps with USB ports.

Stayed here over Christmas and New Year’s break. The rooms are clean and convenient. There is a small kitchen that makes it great for long stays, we buy groceries to avoid eating out. Also having a laundry room is fantastic to help reduce the clothes needed for a two week trip. The staff are nice and very helpful, we had some problems with water and they were quick to respond. I will continue to use this place when we come to the bay area again.