James Avery Artisan Jewelry

Always a great experience everytime I walk in there

Very personable sales clerk. So much of a selection to choose from.

I visited the Highlands location this evening to pick up a bracelet (had been sent to Kerrville to add a link- I had removed two and the bracelet was tighter than I wanted) and drop another one off to have the charms moved. Sadly, Kerrville was unable to add the additional link. Joanna immediately told me that she would exchange my bracelet for another large one and remove one link, which is perfect. The fact that she suggested this and allowed me to make the change is so very appreciated. She went above and beyond to help me and make me happy. She’s also very kind. Gracie then helped me space the charms on the exchanged bracelet and on the one I was dropping off. She is so sweet, patient, and kind. She must have spent an hour with me helping me get the balancing right and the way I wanted it. She made me feel so comfortable, which is so rare these days. It means more to me than I can say, and it’s appreciated so much. Thank you Joanna and Gracie for your kindness, patience, and expertise. This is the best customer service I’ve ever had. An update: I went back the next day to pick up my bracelets. There was still an adjustment that I wanted to have made on one of the bracelets. Alisha helped me immensely to make the adjustment and get my bracelet just perfect! She is so sweet, patient, and kind. She was even able to have the two charms I brought put on right then! Thank you Alisha! I highly recommend this beautiful store - the people are wonderful. Update from 12Sep12: I called the store to try and make a modification on my doggie bracelet that was going to be ready that afternoon, but the charms had already been added. Samantha came to the phone and offered to move a couple of them to make the change. The number of links between the charms wasn’t matching up with what I had wanted. She offered to redo the bracelet for me when I came in that afternoon. She determined that the style of the bracelet had changed a little bit - hence the amount of links confusion. She came up with a solution and made my bracelet perfect! This bracelet means so much to me, and she was part of that. Thank you to all the sweet ladies that helped me get the perfect bracelet to honor my sweet fur angel 💙

Samantha was amazing! She immediately helped us locate the charm we were looking for and was able to expedite the process to get it attached to my bracelet. Thanks, Samantha, for a wonderful experience at the Arlington Highlands James Avery! I will ask for you every time!