Black Fox Coffee

I had high hopes for my first trip to Black Fox while staying at the Mint House. The food and Americano were good, though pricey (nearly $40 for breakfast). However, the service was incredibly disappointing. As an espresso hobbyist, I bought a $25 bag of beans to take home. I explicitly told the cashier I’d be using them for my home espresso machine. They never asked if I wanted them ground, yet when I got back to my room, I realized they had ground the beans. When I immediately went back to exchange them for whole beans, the staff was rude. Instead of an apology, I was told, "What am I supposed to do with this now that it's ground?" It’s ironic that the shop recognizes ground coffee is useless to them, yet expected me to keep it after their mistake. After spending a decent amount of money With Black Fox, I expected basic courtesy. I won’t be back. Your response is completely false. You think I realized that my espresso machine had a grinder while I was sitting in your cafe??? I have it for over 2yrs. I was in NYC on vacation, so unless I time traveled back to my house 300 miles away and then returned back to the cafe, this makes ZERO sense. This is the exact behavior I experienced in the cafe. Zero accountability. A simple mistake by your staff could have prevented the loss of a customer. Instead you double down on your stance here. "Left abruptly" I was done with my meal and checking out of the hotel.