Postcard Cabins Big Bear, Outdoor Collection by Marriott Bonvoy

They don’t care. Really better not to go ! They don’t say sorry or even a phone call. Even now 2026 :( Do NOT book this place 1. There was no hot water at all during our entire stay. The staff claimed “the water is warm enough,” but it was ice-cold — impossible to take a shower, especially when it was around 37°F (0°C) at night. 2. They kept saying “wait 30 minutes,” but hot water never worked. 3. No extra blankets were provided. The heater made our throats hurt and blew a lot of dust. 4. Customer service was terrible. The manager was rude, constantly interrupting, and acted very defensive instead of trying to solve the issue. ( extremely Rude employees) 5. The bedding didn’t seem clean — it looked like they didn’t even change the duvet cover 6. This place looks fine from the outside, but it brought us nothing but stress and frustration, not rest. Not worth visiting. We spent $300 and were very disappointed.

The property itself is beautiful and thoughtfully designed, and it works well for a quick weekend getaway. However, there were several execution issues, especially during the transition to Marriott. The cabins are smaller and closer together than expected, and we experienced plumbing limitations( if one person flushed the toilet, the other had to wait before flushing again). We traveled with our dog and kept him leashed at all times, but neighboring guests allowed their dogs to roam freely between cabins. Despite this, we received a general leash reminder, which felt frustrating given the inconsistent enforcement. Our biggest issue was with late checkout. We paid in advance for late checkout when booking (prior to the Marriott transition), but at checkout were told this option did not exist. As in, they keep trying to tell us it didn’t exist. We had to provide proof of purchase to avoid losing the fee, and while the team ultimately resolved it, the situation was stressful and cold. We also paid in advance for amenities and add-ons that were later offered freely to other guests. While appreciated, this felt awkward given the upfront costs. Additionally, the cabin’s first aid kit was empty, which was concerning from a safety standpoint and the heating wasn’t enough so bring extra blankets. Overall, we enjoyed the setting and the staff was responsive, but this stay feels best suited for 1–2 nights. We wouldn’t choose it for a 5+ day stay at this price point ($450 per night). Maybe if it was much cheaper we’d enjoy it more.

We have stayed at a different Postcard cabin location before and loved it. However, we were disappointed with our experience at this location. Staff communication was great. They replied quickly when we had questions/needed stuff. Upon entering the cabin, they didn’t have bowls for our dogs as told (we paid for the $50 pet fee ahead of time). You could also tell that the cabin was not cleaned as good. Hair and dust all over the window area as well as the bed. As we prepared to start our camp fire, the lantern in our room was not charging or turning on at all. The staff were able to give us a replacement. There were no lighters available in our cabin either to start our fire. We had to text the staff again to bring us some. At this point, we were already disappointed with the lack of equipments in our cabin and had to keep asking the staff for items. Just as mentioned about the window and bed being dirty above, the bathroom was the same. The shower handle and the head were grimey and it looks like it hasn’t been cleaned in a while. Random hair and dirt on the toilet bowl. The first aid kit was empty and also had hair in it. The ac also was not working. With the priced we’ve paid, it was definitely not worth it at all. It’s not as relaxing when the cabin is dirty and not fully functioning.