Malibu Jack’s

The rides were not actively working so the unlimited wristband was a waste of money. I requested a refund and just purchased a game card. The tables and chairs in the eating area was dirty. Also after I got home I seen an unauthorized purchase on my credit card from Malibu Jack after my refund and other purchases went through.

Big scam. Arcades that cost 5 bucks a play wouldn't work so you'll spend at least $15 learning which ones. $8 per person to ride a tiny rollercoaster so forget bringing your family. The mall itself is one giant scam.

Second visit to Lafayette Malibu Jacks. First one was decent, no complaints. Our second visit was terrible and considering the money we spent, I did not think we will be back. We spent over $400 for all day rides, game passes and food. 75 percent of the rides were unmanned and we had to search for employees to start them for us. We missed our laser tag appointment because it took 45 minutes for us to get our food of 8 burger sliders. I noticed the same employees taking food orders and also running rides, and delivering food. One cook for dozens of orders they were extremely behind. The employees were rude and did not understand their own job. The food menu stated our slider platter came with fries. We showed them on the menu where it said served with fries. They argued with us that they followed a sheet that did not say that. She did not understand the concept of serving what was sold on the menu to the customers. Terrible service, terrible attitudes and extremely slow service, especially for a weekend when you would think they would have more people. I believe this is a company/management issue not so much an employee one. They were under trained and under staffed. We will spend our money elsewhere.