Paradise Stream Resort

Some of the service employees can be rude and ignorant. Some were absolutely amazing. The food wasn't the greatest but edible.

Checked in on May 20th and someone barged into our room (maintenance). There was no water in the pool, had to be moved three different times! Second room their pool area had bugs that were dead on the ground. The speaker in room didn’t work. The lights in the jacuzzi area didn’t work, lamp on table next to tv stand also didn’t work as well. The room in the pool was not cleaned properly and it seemed like the jacuzzi mirrors weren’t as well. When we went to breakfast it was not up to par. Food was cold. Customer service was horrible, very rude and very arrogant. Young lady snatched the bill out of my spouses hand and couldn’t even politely explain to us where to pay. Expected us to know. When we asked she rudely said “leave it there”. assuming we’d be using the card on file. Didn’t ask if we wanted to use different one. The amenities were not able to be used due to them leaving everything in the rain. Half the amenities didn’t work as well. We paid over 1500 and couldn’t enjoy ourself at the actual resort. When trying to get in touch with general manager all they kept doing was telling us he’d be there around 2:30-3pm and wasn’t. When we finally were able to get in contact with him. He stated he’d give us 100$ off, didn’t. Gave us 72$ and it didn’t actually come off. Charged us stuff to our rooms that he claimed to take off. On day of checking out, staff were very rude and dismissive and not trying to help us. Put their hands in my spouses face and more. Never stay here!!

Great time. Lots of activities.