Lindey’s

Was visiting Columbus for my grandsons graduation ceremony! We decided to have lunch at Lindey’s! Fantastic atmosphere, great food! Great waiter! 🥰🏾🩷

I love this restaurant and have been here several times, always with excellent food. But if you tell them you are celebrating something they will offer to bring you a 'special dessert', you assume it is free but they charge you for it. I didn't learn and went back for my medical school graduation & anniversary (same day). We had already gotten a bottle of wine, our waitress offered us a champagne toast, we waffled (we already had a bottle!) and she explicitly said it was complimentary and encouraged us. The fee on the bill was nominal ($7) but it was not complimentary. My husband paid without saying anything until the next day because he didn't want to bring down the mood. Really disappointed such an otherwise nice restaurant feels the need to bait and switch diners like this.

Great food and service!

I recently attempted to place a carryout order through Lindey's online ordering system, which at the time was not functioning properly. I called the restaurant directly, and the hostess acknowledged that the website "can be buggy" and offered to have a waiter take my order over the phone. The waiter took my full order, which totaled approximately $80 before tip, and told me it would be ready in 20 to 25 minutes. When I explained that I was driving and unable to provide my card at that moment, he indicated that was fine, collected my information, and confirmed the wait time. At no point did he communicate that the order would not be placed until a physical card was received in person at the restaurant. I waited 30 minutes at home before walking to the restaurant to pick up my food. Upon arrival and providing my card, the manager informed me that they would now begin placing the order. When I expressed confusion (given that I had been told 20 to 25 minutes on the phone) the manager stated that timeframe was only applicable AFTER receiving the card. This was never communicated to me during the phone call, and as a result I had already waited far longer than expected with nothing to show for it. What followed was genuinely disappointing. When I mentioned that the issue began because the online ordering system wasn't functioning, the manager did not offer an apology or any acknowledgment. Instead, he was combative telling me he had just checked and it was working fine, essentially implying I was being untruthful. I had to remind him that I was the customer. That should never be a necessary exchange. The irony is that I went out of my way to support the restaurant. Rather than giving up when the website failed, I called, waited through the process, and then physically came in to pick up the order. That kind of effort from a customer deserves to be met with good faith, NOT defensiveness. The manager's conduct throughout was rude, dismissive, and showed no willingness to take any accountability or make the situation right. I left without my food and without any resolution. There was no apology nor any offer to expedite the order. I ultimately left the restaurant without my food. For an establishment of Lindey's reputation and price point, this level of service and more importantly, this failure of leadership when something went wrong - is simply not acceptable. A manager's role in moments like this is to make things right. That did not happen.