Pediatric Dentistry of Palo Alto

mansi ojha a week ago

My review is from interaction with the front desk and trying to re- schedule an appointment for my kids. After multiple calls to reschedule they never got back to me initially after letting me know that they would have me on a weekend in October once slots open for appointments . When I called they said Oh we are now full followed by endless calls to the office. At one point they said we have staffing changes, but should that impact children's appointments. They gave me a time slot for the same day within 2 hour window which was impossible to reach. On my last interaction the front desk attitude from Abby seemed like ok you can find another dental clinic we don't really care about your business. She couldn't give me an appointment in upcoming 6 month window which was hard to believe. Update - I feel very pressed to come back and edit this review. The practice sent me an email and letter stating how they did everything to assist with the appointment rescheduling and how I wasn't responsive which was absolutely incorrect. There was not one statement apologizing for the poor customer service from Abby and a mention of training their staff on how to talk to people giving you the business.

Sarah Siegel 3 months ago

We love Pediatric Dentistry of Palo Alto! My kids (ages 4 and 5) actually love going to the dentist, those are their words, not mine. The team is wonderful about scheduling both children at the same time, which makes it so convenient for me to bring them together in one trip. They sit happily in the chairs, all smiles during their cleanings. Thank you for making the dentist such a positive, even fun experience for children. We also really appreciate how knowledgeable the team is and the excellent care they take of my kids’ teeth!

Marina Domingo 5 months ago

Fantastic doctors and hygienists! We just had an appointment for our 2-year-old, and they made him feel very comfortable (even getting him to laugh, despite being a little scared). They also explained everything in a clear and reassuring way, taking the time to answer all of our questions in detail and even referencing the underlying science behind their explanations. Highly recommend!!

Samantha Berry 5 months ago

We love the experience my 3 year old had for his dental cleaning! Dr. Jon and the rest of the staff were all very friendly, welcoming, and created a fun/safe environment. They had a large selection of movies for kids to choose to watch during their exam. Afterwards, he was able to get a helium balloon of his choosing, a coin, and a sticker! He left with a huge smile on this face :)