Fitness 19

I really want to like this gym more, because there are a lot of things they do well. The staff are consistently friendly and welcoming, the crowd is respectful, and the location and hours are very convenient. However, I can’t give more than one star unless management seriously improves equipment maintenance. Several machines have had “Out of Service” stickers on them for at least six months, with no visible progress on repairs. In some cases there are only one or two of those machines in the entire gym, so when one is broken for months, it becomes very inconvenient for members who rely on that equipment. On top of that, some of the existing equipment is clearly aging (frayed cables, worn components, etc.). What makes this more frustrating is that the gym offers a premium membership tier that includes access to the hydro/water massage bed, but that has also been out of service for a long time. Even more concerning, the water fountain and bathroom have both been out of service multiple times. That’s a basic facility issue. Members need access to drinking water and restrooms during workouts. Meanwhile, the gym sells bottled water at the counter, which feels especially frustrating when the fountain isn’t working. On a few occasions they even had to bring in a porta-potty outside the gym, which says a lot about the state of the building facility. Again, I genuinely want to rate this gym higher because the staff and community are great. If management commits to properly repairing and maintaining the equipment and facilities, I would absolutely be happy to update this review and increase the rating.

I had several bad experiences at this gym and eventually decided to cancel my membership after a few months. TL;DR : You'll regret signing the contract. Don't go by the cheap rates they offer. I had to block them from charging my credit card because they continued charging me for "classes" even when I had asked them to cancel it. It was a big task to get them to refund. Their payment system is glitchy so don't be surprised when you find unexpected charges on your account. In fact, they don't even refund it to you unless you tell them about the glitch and guess what? They were aware of it. Just disgusting. BE CAREFUL when you sign the contract. They are very clever with it and you'll lose money if you decide to cancel the membership.(Don't sign it in the first place!) They advertise their red light therapy but after you pay the membership fee you get to know it's not even functional. Treadmills, stairmaster machines that broke were never repaired. Most of the other equipments break ALL THE TIME. During peak hours there's absolutely no place. You are packed in like sardines. The gym is TINY. You literally have people coughing in your face and I'm pretty sure I got a respiratory infection from going to this disgusting place. The instructors are just there to extract money from you. They try to sell their classes and show you all kinds of plans in a very annoying way. And guess what, they don't even spend enough time with you, don't reply to your texts or calls. One day, they even forgot to open the gym in the morning and ~20 people were just waiting outside for them to come and they weren't reachable on phone. I cancelled my membership with them, even though I lost money due the contract I signed, because it's not worth the unhygienic environment and the disgusting, predatory behavior of the instructor and the manager.

I love the community and the friendly staff here, but management is really letting this place down. The biggest issue is the maintenance; several key machines have been "Out of Order" for over six months with no repairs in sight. Many of the machines that are in service are worn out, and it's just a matter of time before they start breaking down. Even the premium membershiphydro massage bed is constantly broken. The facility issues are even more frustrating. The water fountain and restrooms have been out of service multiple times, and at least two times they had to set up a porta-potty outside. I’d love to give this place a better rating because the vibe is great, but they need to prioritize basic repairs first. Once these repairs are made, I will revisit this review.

I have been member of this gym for over 6 months. Honestly, the gym is in really sad state. Many of the machines, benches are broken and unusable. They say they are scheduled for maintenance but they never repair them. Benches have been broken for over 5 months now, pec fly machine recently also broke down, many steppers, treadmills are also broken. If you are planning to join, I suggest pass this one and go to nearby 24 hour fitness

They keep charging me for a cancelled membership