Cinco’s Cantina – Rochester

I was both lied to and due to their incompetence wasted over an hour my time and 11 others. We called at 1 asking for a table of 12 disclosed our party make up and said we would be there at around 6:30. They said no problem. We arrive at 6:30 only to wait in line and be told it’ll be approximately a 45 min wait, but we give them our number. We go to wait out side the restaurant and within 5 mins we get a text that they are ready for us. We send one person in to check in because that was incredibly fast for a 45 min wait, so we don’t trust it. (Spoiler we were right not to) The guy we send in waits in line again for another 20mins only to be told yeah we can’t take a party of over 5 people. Mind you can see a party of 8 so that was a lie. Where they could have prevented this bad review, was if they told us when we called we can’t take a party if 12, or if when we put in for our table they said “sorry we can’t take you we are busier then we expected,” or if the text said the same thing, or even if when our other party member that went in to check was not forced to wait and extra 15 minutes just to be told no. Especially, because they saw him enter the door and just told him “sorry we actually can’t take you.” Instead we were waiting and being lied to on the table of 5. Then when I went to ask for the manager, she literally walked away. This was so preventable and in the restaurant’s control.

Cincos has amazing food prepared authentically! Definitely a mist try if you enjoy Great food in a great atmosphere. I Definitely and fully recommend!

First timers. Went with a large group (10). No problem getting seated. They kept the chips/dips filled. The Margaritas were good (but disappointed couldn't get a Martini). Food came out quickly and was tasty. Staff attentive (especially Zack).